Right of Revocation & Returns
Revocation and returns
If you wish to revoke your purchase contract, you can do this within 14 days in text form, e.g. e-mail, without indication of reasons (see our general terms and conditions). The time-limit starts with the moment of receiving
this instruction, but not before receipt of the ordered goods (when repeated delivery of equal goods: not before receipt of the first part-delivery).
You have to pay for the regular costs of the reshipment, if the deliverd goods are confirm to the ordered ones, and when the price of the reshipped goods is not higher than 40 Euros, or when the price is higher, but you haven't
supplied the consideration or a partly payment by the time of the revocation. In all other cases the reshipment is at no charge for you.
In case you can not or partly not return the received goods, same as its use, or merely in degraded state, you have to pay according compensation for lost value. You only have to pay compensation for lost value, in case the
decline or use is result from handling the products, that exceeds testing properties and function. "Testing properties and function" means to test and try out something in a way you could usually do in a retail store.
In case of a revocation caused by a mistake of ours, for example if the delivered goods are not confirm to the order, we will restitute all reshipping costs, and we ship the right goods at our own expense.
When receiving damaged or inoperable goods, we need evidence, normally a photograph per e-mail. The time-limit to declare hidden loss in transit is 5 days. When your claim is entitled, we will restitute the price of the
good, respectively replace the goods at our own costs. Reshipping damaged products is not necessary.
Please adress your revocation to:
Fax: +49 (0)421 - 33 80 96 69